Introduction

We understand that the privacy of your personal details is of the utmost importance to you. Applejack Group has therefore adopted data protection policies with respect to your privacy. Applejack Group's Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business.

Please note that we cannot and do not assume any responsibility for the privacy practices of any other web sites which you may be able to access through our site, or for our clients', partners and/or suppliers' level of compliance with our code.

What Information Do We Collect?

Applejack Group may collect different information about you at different times. There are three broad categories of information that we collect from you:

Information we require to supply our services.

When you make an enquiry or contract with Applejack Group for our services, we may request information such as your name, address, telephone number, domain name, email details of your primary and secondary contacts.

Non personally identifying information.

In addition to the information you specifically provide above, Applejack Group operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.

We may also use 'cookies'. Cookies are pieces of information that a web site can transfer to an individual's computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID's. It is possible to adjust your internet browser to refuse cookies, but you may find that this reduces the functionality of this site.

Other demographic information.

If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Applejack Group's products and services.

How Do We Use Personal Information We Have Collected?

We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with:

  • consulting services;
  • billing and credit control;
  • sales support; and
  • information.

You may stop the delivery of future promotional email from Applejack Group by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.

We may use your personal information to:

Contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.

  • identify the source of new customers to Applejack Group ;
  • monitor and address complaints, other feedback, and to resolve disputes;
  • bill you for services;
  • verify your identity;
  • ascertain your areas of specialty and to refer prospective clients to you; if you have attended our briefings, we may have a record of your attendance and areas of special interest;
  • maintain an account history of your dealings with us, and to re-establish your account with us where you rehire our consultancy; and
  • monitor your compliance with our Acceptable Use Policy and other terms and conditions of supply

We will treat all information we collect from you as strictly confidential.

Applejack Group does not rent or lease its client lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to Applejack Group ) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

  • We will disclose your personal information, without notice or your consent, only if:
  • we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
  • we believe it necessary to protect and defend the rights or property of Applejack Group ;
  • we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
  • we sell our business or part of it; and
  • in extreme circumstances, we believe it is necessary to protect the personal safety of users of Applejack Group 's services, its web site, our staff or the public.

Other Disclosure By You

You might provide personal information through your participation in chat sessions, message boards, email exchanges or newsgroups accessed via www.applejackgroup.com.au, or another service provided by Applejack Group. This information is public and immediately available to anyone who has access to such a site; it is not private. Applejack Group urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.

Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on info@applejackgroup.com.au. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.